Citizen satisfaction is becoming increasingly important for public agencies. How can they improve communications to keep citizens on board? And what lessons can be learned from customer service in the private sector?

SP Services has answered similar questions, after finding itself being disrupted by new players in the energy market.

On 27 September, the Managing Director of SP Services will share his lessons with public servants from across Asia.

He will discuss how the company has used its data to communicate with citizens in new ways; how it is building apps to increase its digital presence; and how it has used behavioural economics and gamification to improve energy consumption.

If you are a public servant, this event is free of charge. Register in the form below to attend Innovation Labs World and hear from the MD of SP Services on this important area of reform.