Every person has a unique need and expectation from public services. How can government meet these differentiated needs and deliver a good citizen experience?

A report by Fuji Xerox and GovInsider shows four ways in which agencies can deliver services that meets citizens’ needs.

  • Citizens should have the power to choose how they prefer to interact with their government – whether digital or paper
  • Agencies have to be agile, keeping up with changing citizen needs and technologies
  • Systems must be nimble enough to bring government to the next stage of change
  • A multi-channel strategy needs to be adopted

Public services and customer experiences must be designed with the end in mind – what does the user want from the transaction?

If you would like to know more about transforming the citizen experience, download the full report below.