Every person has a unique need and expectation from public services. How can government meet these differentiated needs and deliver a good citizen experience?
A report by Fuji Xerox and GovInsider shows four ways in which agencies can deliver services that meets citizens’ needs.
- Citizens should have the power to choose how they prefer to interact with their government – whether digital or paper
- Agencies have to be agile, keeping up with changing citizen needs and technologies
- Systems must be nimble enough to bring government to the next stage of change
- A multi-channel strategy needs to be adopted
Public services and customer experiences must be designed with the end in mind – what does the user want from the transaction?
If you would like to know more about transforming the citizen experience, download the full report below.