A metropolis of 3.2 million people, Tel Aviv is working to ensure that residents are included in running the city.

A poll by the city government showed that residents loved the city’s vibrancy, but the government was seen as bureaucratic and distant.

“We wanted to change that impression and engage the residents, bring them more value, and create a new kind of city service approach,” says the city’s Chief Information Officer in a case study by Microsoft.

Tel Aviv built the DigiTel app, which offers a single platform for citizens to get information from the government and communicate with them. It has also begun offering residents individually-customised information on events and activities around the city.

To learn more about how Tel Aviv has boosted public participation, download the case study by filling out the form below.