Surat is a rapidly growing city in India and has to meet increasing citizen demands. Its Digital City strategy is looking across all departments to see how it can serve citizens better.

The city has built a virtual service centre where citizens can access a range of services, and is using a dashboard to track agencies’ performance.

It has automated management of water treatment plants to minimise waste, and tracks garbage collection in real-time.

Surat is involving citizens in the journey too. The city held a hackathon, and the winning app will help the government better monitor citizens’ health and control the spread of diseases.

If you would like to know more about how your city can improve its services, download the full case study on Surat from Microsoft: