How to improve digital user experience
By GovInsider
And why connectivity is important.
Agencies are looking to give citizens a better and more consistent experience with government online. This report shows how the cloud can help officials improve user experience. It can help provide citizens with more relevant, customized information, and services that are responsive across devices.
Simple details like pre-filling a form can alter how easy it is taxes or apply for a license. And ultimately, how services can be made more reliable so that citizens can always access them.