Mexico’s tax authority estimates to save up to 70% of costs by using digital systems to manage tax administration and payments.

It has cut invoice processing times from hours to just minutes, according to a whitepaper by Microsoft. It has also deepened its understanding of taxpayers’ needs, launching multiple services that are easier to access.

The agency’s digital transformation involved ditching data centres for more flexible cloud infrastructure, and better use of data analytics tools.

Optimising such government operations is one of the four key pillars of digital transformation, which also includes:

  • Transforming services
  • Empowering employees
  • Engaging citizens

To learn more about making government operations more efficient, download the full whitepaper by Microsoft below: