Singapore’s Smart Nation Programme Office today visited Jakarta’s Smart City Lounge to discuss citizen engagement and transport regulation.

The mission was led by Minister of State for Communications and Information, Dr Janil Puthucheary, who co-leads Singapore’s Smart Nation initiative. They met with Governor Basuki Tjahaja Purnama and his Smart City team.

The Jakarta Government gave a presentation about its complaints app, Qlue, prompting broader dialogue about citizen engagement.

Qlue lets users submit complaints on any public service directly to the city government, along with their locations and photos. Staff view these reports at Jakarta’s Smart City Lounge, assigning frontline officials to respond to the complaints.

The CEO of Qlue, RaMa Raditya, shared how the data is gathered by the app and then used to analyse complaints. This year, the Governor has asked officials to use the data to guide budgeting decisions.

Meanwhile, the Jakarta team asked about regulation of new transport services such as Uber and Grab Taxi.

This week, the city was gridlocked due to protests against the new apps by taxi drivers working for established firms.

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