For 2 years, digital government was defined by the Covid response. What’s next?

From 2021 to 2022, managing Covid-19 dominated digital government efforts – governments all over the world developed and invested in digital solutions to ensure the continuity of public services during global shutdowns, according to the 2022 United Nations’ e-government survey.

As the world moves beyond the pandemic, the biennial survey took stock of how digital governments globally responded to Covid-19 and how the pandemic accelerated whole-of-government approaches to e-government. 

Beyond highlighting Covid-19 innovations and trends, the survey also highlighted the emerging tools that will define digital government in the years to come, and the direction digital government services are moving towards: anticipatory, predictive, and people-centred. 

GovInsider breaks down the key findings from the survey.