Indonesia launches integrated platform for international arrivals

Imagine arriving at an international airport after a long flight. Instead of queuing at multiple counters for immigration, customs, and health checks, passengers would only need to show a single QR code from their mobile phone.  

This is now the new reality for travellers to Indonesia through the All Indonesia platform, a one-stop digital portal that consolidates different forms – from immigration and customs to health and quarantine. 

During the launch of All Indonesia on Wednesday at Soekarno-Hatta International Airport in Jakarta, Minister of Immigration and Correctional Affairs, Agus Andrianto, explained that this system represents a major leap in public services in the field of immigration and international arrivals.  

“Passengers now only need to fill in one declaration, making the inspection process much shorter,” he said. 

With data already integrated in real time, this application not only reduces bureaucracy but also minimises the risk of long queues at checkpoints as a common complaint among international travellers, he added.  

Starting October, the system will be piloted in several international entry points, including Soekarno-Hatta International Airport in Jakarta, Ngurah Rai International Airport in Bali, Juanda International Airport in Surabaya, as well as ports in Batam.  

This is expected to be fully implemented across all entry points in Indonesia in the future. 

All Indonesia would also connect with corridor gates for automatic biometric checks, benefiting priority passengers such as the elderly, persons with disabilities, and unaccompanied minors. 

Streamlining procedures 

Previously, passengers arriving at international entry points had to navigate multiple procedures set by different ministries, such as filling in arrival cards, declaring baggage, undergoing health checks, and facing possible quarantine.

These services were not interconnected, requiring passengers to complete several forms and input their data multiple times.  

Through All Indonesia, passengers could submit all arrival information in a single process. The system is accessible via the website allindonesia.imigrasi.go.id and available for iOS and Android mobile apps.

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Passengers are only required to provide their personal details, passport number, flight or vessel information, residential address in Indonesia, and travel purpose.  

The system also includes baggage declaration, health questions, and IMEI registration for mobile devices if required. 

The form must be completed no later than 72 hours before arrival, ensuring that data is directly integrated with Indonesia’s immigration and customs systems. 

Once the information is submitted, users will receive a QR code as proof of registration. This code must be presented to immigration and customs officers upon arrival at the airport or port.  

At entry points where the system has not yet been rolled out, passengers are still required to complete the old forms separately. 

This platform also does not replace visa or residence permit requirements. Foreign passengers must still comply with immigration policies in force. 

Easing the passenger journey 

Alongside Minister Andrianto, at the launch event in Soekarno-Hatta International Airport were other customs and quarantine officials including Coordinating Minister for Infrastructure and Regional Development Affairs, Agus Harimurti Yudhoyono; the Minister for Administrative and Bureaucratic Reform, Rini Widyantini; Vice Minister of Health, Dante Saksono; and other customs and quarantine officials.

Minister Yudhoyono, stated that this platform was part of the government’s effort to deliver a faster, safer and more efficient travel experience for all passengers. 

“The first impression when travelling to another country is formed upon arrival at the airport or port. If we want people to return, we must create a positive impression from the very start,” said Yudhoyono. 

He expressed hope that All Indonesia would support Indonesia’s tourism and investment sectors in the future.  

Minister Widyantini, added that this innovation was aligned with the government’s priority programme to provide more integrated, faster, and more easily accessible public services. 

Moreover, this platform represents a tangible example of inter-agency collaboration in improving public services.  

“All Indonesia reflects the spirit of a shared outcome, where ministries and agencies work together to deliver more streamlined, transparent, and reliable public services,” said Widyantini.