How do you use technology/policy to improve citizens’ lives? Tell us about your role or organisation.

The Office of Public Sector Development Commission is a government unit under the Office of the Prime Minister reporting directly to the Prime Minister. It is the main body for public administration development. We are responsible for supporting the Public Sector Development Commission through giving recommendations and suggestions to the minister cabinet and other public sector duties, which include the structure of bureaucracy, budgeting system, personnel system, moral virtue and ethics standard, compensation and other public sector practices.

I am responsible for quality and management improvement via e-Learning courses and I provide advice for every department on-demand. I also give lectures and workshops in quality improvement on-demand, and I set community of practice (CoP) for the first model of public service.

What has been the most exciting thing that you worked on last year?

I have been working on new course content for an e-Learning course, “Management in Digital World”. This acts as an introduction to the transition to digital literacy and open opportunity for improvement. There is also a course on “Public Law”, which creates public awareness about the importance of law enforcement in promoting justice and equity.

If you were to share one piece of advice that you learned last year, what would it be?

The most important thing I have experienced is the intimate warm friendship that was built through sharing and working together towards the same goal: to provide a better quality of life for everyone, and to make knowledge more accessible for individuals, so they can grow further.

What tool or technique particularly interests you for?

OPDC e-Learning “free courses on-line service provision” blended with initiative animated content designing and widespread sharing through various easy-access contact points without any limited restrictions, holds the greatest value for citizen development responsiveness.

What are your priorities for this year?

I am creating a new course on “Creating trust in government through digital systems” to build citizens’ “trust” that the government is looking out for their security in digital transactions.

What is one skill that has helped you the most throughout the course of your career?

Creating simulation scenarios for minimising risk in technological integration of service process from end-to–end has helped me to create value for my customers and stakeholders.

What advancements do you predict will happen in your field in the next ten years?

In the next ten years, e-Learning courses will be more and more interesting for the elderly but for new generation this will be the opposite stream.

Coffee, yoga, music… what powers you through your day?

Mindful focus for in-depth knowledge gearing towards people benefits powers me through my day.