Digital transformation is a key trend transforming hospitals in Indonesia. That is certainly the case with YARSI Hospital in Central Jakarta.

Hospital Director Dr Mulyadi Muchtiar has a holistic approach to digitalisation, which includes online registrations, electronic medical records, and e-prescriptions. “We are also building a bridging programme with several insurance and platform to give optimum services to our patients,” he tells Hospital Insider. The intent is to increase efficiency, accuracy, time spent, and the overall quality of services in the hospital, he adds.

But for digital transformation to make a difference, doctors and healthcare staff need to have the right skills and training to make full use of new tools and techniques. Dr Mulyadi recognises this need, and shares how the hospital has “IT super users” who are staff from each business unit that receive intensive training in the new technologies in the hospital. “In other words: no more paper-based services,” he explains.


“In other words, no more paper-based services.”

In the future, he hopes to build hospital apps that will help enhance the experience of patients. They would be able to login to view their medical records and hospital bills, he says. What’s more, it will be a big step in building better doctor-patient relationships – patients will be better informed on their condition, even before they come to the hospital.

Dr Mulyadi wants to bridge the gap between healthcare insurance companies and the hospital using technology. This is so that they can “gain accurate and transparent data of their customers who are being treated in our hospital”, he says. “Currently we are using phone calls”.

As a general hospital built in 2018, there is much potential for RS Yarsi to use technology in its vision to provide high quality services. The next step is to gain national and international accreditations and ISO certification, Dr Mulyadi concludes. “For a hospital, gaining accreditation is a must. Hospital leaders have to lead by example by being committed to prepare for accreditation so that others could apply the system effectively, by competent staff, using the standard and proper tools.”