GovCX Day 2026

For group registrations and enquiries, please contact samantha@govinsider.asia

For sponsorship enquiries, please contact partnerships@govinsider.asia

Note: This event is only for Government & Public Sector Agencies (Federal, State & Local) and Statutory Board attendees. GovInsider reserves the right to decline registrations.

Agenda

*Please note that the agenda is subjected to changes.

08:30 - 09:00(GMT+08)

Registration

09:00 - 09:05(GMT+08)

Opening remarks by GovInsider

09:05 - 09:20(GMT+08)

Keynote: Can service design deliver on Smart Nation 2.0's inclusion promise?

09:20 - 10:05(GMT+08)

Thought leadership panel: If AI can already resolve most citizen requests, what should government be designing for next?

10:05 - 10:35(GMT+08)

Morning coffee break

10:35 - 10:50(GMT+08)

Keynote: The new public officer’s mandate beyond case resolution

10:50 - 11:35(GMT+08)

Reimagining CRM panel: What would government look like if it was designed as a single service?

11:35 - 11:50(GMT+08)

Agency's presentation: GovCX in practice

11:50 - 12:05(GMT+08)

Zendesk's presentation: GovCX in practice

12:05 - 12:20(GMT+08)

Agency's presentation: GovCX in practice

12:20 - 13:05(GMT+08)

Change management panel: What it takes for public officers to drive CX from where they sit

13:05 - 14:00(GMT+08)

Networking lunch

14:00 - 14:00(GMT+08)

End of event

Simpan ke Kalender Anda:

Kalender Google