Imagine a future where you don’t have to queue to get your driving licence renewed, wait months to get a permit for an event, or shuttle between different government agencies to get your business up and running.

Licences and permits have been often overlooked by governments in their overall digital plans. It’s not the most electrifying of topics. Yet it’s a service that can provide a huge amount of insight into the economic and social activities of a country, and an area where governments can serve much more seamlessly.

In this GovInsider Guide, we have interviewed civil servants from across the globe who are pioneering digital licensing. From Argentina to Estonia, their experiences show that there’s a great deal of untapped information and, with the right approach, it is certainly possible for citizens and businesses to have a much better experience.

Image by Jorge FranganilloCC BY 2.0