Feedback has become an important tool for local government leaders to keep citizens satisfied. Whether its diverse, ageing or young populations, citizens want to feel included in their cities’ decisions.

A report by OpenCities shows how councils across Australia are improving dialogue with citizens using digital.

Citizens are often consulted too late, after all the important decisions have been made. Councils must create ongoing engagement right from the start of a project until its delivery.

Residents are more interested in what is happening in their neighbourhood, the report says. Citizen feedback tools must prioritise this and highlight issues in their localities.

The report also highlights how the City of Ryde increase the breadth of engagement by allowing residents to openly track the progress of major projects.

Download the full report from OpenCities by filling in the below form.

Image by DIAC images; CC BY 2.0

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