Machine learning is one of the latest trends in government. How can it help civil servants predict and personalise services?

Healthcare is a particularly good sector to learn from because each person’s DNA makes them a unique patient. A health case study by Microsoft shows how the public sector can use machine learning.

Officials must first change perceptions to focus on customers’ needs. Public services are often designed in a way that is more convenient for the government. A cloud system can help agencies turn that around, allowing staff to respond to citizens in real-time.

A big data and machine learning platform can help create a personalised plan for each customer. In healthcare, nurses can be automatically alerted if patients’ vitals fall outside their usual thresholds. Citizens can also get their own personalised dashboards, reminding them to do certain tasks.

If you would like to learn more about machine learning from Microsoft, download the full case study below.

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