Governments can address gaps in tax collections with better communications and engagement with taxpayers, a whitepaper by Microsoft shows.

Digital tax administration allows governments to personalise taxpayers’ online and offline interactions. This way, tax agencies may build a 360° view of taxpayers and their needs, which allows government to customise e-services and open communications across multiple channels.

Digital transformation also enables governments to:

  • Increase transparency of strategies, processes and investments through sharing of data
  • Provide easy access and real-time sharing of tax information between administrations and payers
  • Keep personal information of payers secure, protected and private

To learn more about how to lead digital transformation in tax agencies, download the whitepaper by filling out the form below.