Four steps to a 21st century citizen experience strategy
How officials can meet changing needs of citizens.
Every person has a unique need and expectation from public services. How can government meet these differentiated needs and deliver a good citizen experience?
A report by Fuji Xerox and GovInsider shows four ways in which agencies can deliver services that meets citizens’ needs.
Public services and customer experiences must be designed with the end in mind - what does the user want from the transaction?
If you would like to know more about transforming the citizen experience, download the full report below.
- Citizens should have the power to choose how they prefer to interact with their government - whether digital or paper
- Agencies have to be agile, keeping up with changing citizen needs and technologies
- Systems must be nimble enough to bring government to the next stage of change
- A multi-channel strategy needs to be adopted