How can Sri Lanka keep up with citizen demands?

Agencies must answer to high standards, while becoming more flexible.

The demands on governments today are unparalleled. How can they provide top-notch services, while remaining flexible to adapt quickly? An e-book by Microsoft shows tools that can help agencies provide better customer service, and allow officials to quickly resolve issues. The technology can help agencies streamline their operations, while allowing officials from across departments to work together. It can allow citizens to interact and transact with government through a channel of their choice. A younger citizen might prefer a chatbot, while an elderly person may still want to ask questions face to face. Agencies also don’t have to be locked into any particular kind of technology. They can choose the one that fits their needs best. If you would like to know more about how you can keep up citizen demands, download the full report below. Image under Public Domain