How can the government improve citizen satisfaction?

Citizens expect government services to be as flexible and easy to interact with as any other organisation they transact with.

In Singapore, there is also a mix of young and old citizens, and they want to access services in very different ways. A new report by Fuji Xerox and GovInsider shows how governments can provide citizens with an experience that meets their needs.

Very importantly, agencies must understand what users expect from them across different channels - digital, mobile, paper or face to face.