How did Sao Paulo serve citizens 70% faster?

One of the largest judicial systems in the world - Sao Paulo’s state courts - is serving citizens 70% quicker by moving to digital. A task that took citizens months can now be completed in a few days, according to a case study by Microsoft.

“We needed to change the perception that we were formal and bureaucratic, and that we were slow to attend to their needs”, says the court’s Chief Information Officer, Rosely Castilho.

All new judicial processes are now stored digitally, and over 50,000 staff in the courts have been trained to use these systems effectively, the report says.

Citizens can now complete simple court services from home, and judges are 50% more productive with remote and quicker access to information.

In 2015 alone, the court saved 850,000 working hours - or almost 100 years. If you would like to learn more about how the city is using digital to serve citizens, download the full report below.

Image by Diego Torres Silvestre; CC BY 2.0