How governments can deliver citizen-centric services

Government agencies must have a shared and connected view of citizens’ needs to be able to deliver citizen-centric services. The way you manage your data is crucial for this.

A workbook by Informatica provides a comprehensive guide to managing data in a way that will help improve citizens’ experience of government services.

The guide sets out criteria for making this a success, like alignment and governance. For heads of service delivery, it provides lessons that will make it easier to get backing for your vision.

For the data and tech experts, the workbook describes specific steps on how to handle data and setup the architecture to get a joined-up view of citizens.

If you would like to learn more about customer-centric data management from Informatica, download the full workbook below. Image by Jorge Gonzalez – CC BY 2.0