Indonesia developing INA Pass, a single gateway to access all public services
By Mochamad Azhar
INA Pass will be a trusted digital identity for Indonesian citizens and will serve as a single sign-on to access the national portal of public services that INA Digital will launch in the near future.
GovTech Indonesia is developing INA Pass, as a single sign-on to access government digital services. INA Pass will integrate citizens' digital IDs through APIs. Image: Canva
INA Digital, Indonesia’s new govtech unit, is developing INA Pass as a single sign-on for the public to access various government services in the national public service portal that will be launched in September.
Peruri’s Advisor for Digital Government, Muwasiq M Noor, said to GovInsider that INA Pass will play an important role in the integration of digital services. "INA Pass, which stands for Indonesia Personal Access, will integrate every citizen's digital identity to make it easier for them to get government services.”
Until now, citizens have been applying for government services through separate applications. For example, to make an ID card and birth certificate, one must fill in the Digital Population Identity (IKD) application; to apply for a passport, one must fill in the m-passport application; to apply for a driving licence one must fill in the Police Services application, and so on.
This is inefficient and inconvenient because people must repeatedly enter data, personal information, and passwords to access services. With INA Pass, users only need one login to access all services, he said.
All the important information contained in each citizen's digital identity will be integrated with the government's application programming interface (API) system. Their digital identity will be linked to the identity number that citizens already use.
INA Pass registration process
Muwasiq said that INA Pass authentication process is designed to provide convenience for users and also ensure data security.
Users only need to enter their full name, ID number and other information, while know-your-customer (KYC) verification uses face recognition and liveness detection technology to prevent identity fraud. The data will then be encrypted by the system.
"After the process is complete, users can immediately explore the features available in the national public service portal by using their smartphones."
Civil servants can use INA Pass to access the government administration service portal, which contains services like promotion and training applications.
In the future, there is an opportunity for the INA Pass to be integrated with other vital public services such as transport, financial transactions, cash assistance, scholarships, etc., similar to Singapore’s mobile-based SingPass or Malaysia’s recently developed MyDigital ID.
"What about people who don't have smartphones or people with disabilities? We will work with local governments to provide facilitators down to the village level to help them register," he added.
INA Pass will use IKD platform
To run INA Pass, INA Digital will collaborate with the Directorate General of Population and Civil Registry (Dukcapil) of the Ministry of Home Affairs as the administrator of population data.
Dukcapil’s Director-General Teguh Setyabudi said that INA Pass is a further development of the Digital ID platform, or IKD, whose features will be expanded to include not only population registration services but all national public services.
"As of June, 10,046,199 residents have activated their IKD," said Teguh in a written statement.
Although the activation only covers 3.8 per cent of the population, he is optimistic that the number of IKD activations will increase rapidly after the INA Digital public service portal is officially launched in September.
Once the Ministry of Health's SATUSEHAT service is integrated with IKD, the 108 million SATUSEHAT users can immediately activate their digital identity, he added.
Dukcapil is trying to accelerate the IKD onboarding process through educating the public, such as establishing IKD adoption posts at Dukcapil Branch Offices down to the village level.
Officers explain to the public what benefits they will get through IKD and assure them that the recorded data is secured. This includes dispelling the widely circulated hoax that physical ID cards will no longer be valid after having an IKD, Teguh continued.
In addition, the government is also working with state-owned and private companies to increase IKD adoption for employee groups. Currently, most state civil apparatus (ASN) bodies at the central and regional levels have activated IKD to run the digital government system in their respective institutions.
This article was originally published in Bahasa Indonesia