Malaysia to launch city complaints app

The Malaysian Government is building an app for citizens to report complaints to their municipal authorities.

Citizens will be able to take a photo of any issue and send it directly to the government. This will help city agencies respond to citizens’ complaints faster, said Urban Wellbeing, Housing and Local Government Minister Datuk Abdul Rahman Dahlan.

The app called Kepochi will be launched this month. It will “enable the people to lodge complaints on their problems such as roads with potholes and the complaints would be channeled to the local authority concerned”, Minister Abdul Rahman said.

Malaysia is following a regional trend of launching complaints apps, with both Singapore’s OneService and Jakarta’s Qlue being launched in the last year. But while in Singapore and Indonesia the apps have been at the city level, the Malaysian project is country-wide.