How did this tax authority cut costs by 70%?
A national tax agency has increased revenue by 15% and cut costs by 70% using digital platforms.
This is made possible by the tax authority’s digital platform which process millions of documents a year from individuals and businesses. The system has cut costs by a whopping 70%.
Meanwhile, more citizens are voluntarily filing their taxes, resulting in a 15% increase in revenue in 2015.
An e-book by Microsoft shares how governments can create such digital transformation by:
- Creating new models of working
- Using data to get accurate insights
- Empowering officials to collaborate and partner
- Engaging with citizens to deliver intuitive services