Japan Digital Agency's Chikako Masuda on connecting service design to public policy

Japan Digital Agency's Chikako Masuda holds dual roles in high-level intelligence research and organising service design communities in the public sector. 

 
By focusing on user needs, the government creates services that are effective, user-friendly, and citizen-centric, which in turn builds public confidence in the policymaking process, she says. 

Read more here: https://govinsider.asia/intl-en/article/global-govtech-classroom-japan-leverages-communities-to-future-proof-digital-government