The Singapore government is leading digital transformation, as it taps on emerging data capabilities such as the case of AI-powered personalisation engines in LifeSG to offer tailored support to citizens at every stage of their lives. With most government services accessible online, the state is reshaping citizen interactions through data-driven policies and real-time feedback.

 

As Singapore’s digital ecosystem grows, challenges emerge, including data silos, AI-generated deepfakes and disinformation, as well as privacy concerns. Rapid tech advancements require the continuous upskilling of public sector employees and greater accessibility for underserved communities. To foster innovation, the public sector must also address critical issues of data integrity, trust and inclusivity.

 

Hosted by Adobe and GovInsider, this webinar will explore how digital innovation can enhance citizen experiences and improve public services. Attendees will gain valuable insights into building a trusted, secure and inclusive digital ecosystem, with a focus on AI-driven personalisation, co-creating citizen-centric services, and designing intuitive, user-friendly digital platforms. 
 

Key takeaways:

1) Learn strategies to create secure, accessible and inclusive digital services that foster trust among citizens while ensuring data privacy and integrity 
2) Discover how AI can enhance personalisation in public services, driving more efficient and tailored experiences for citizens 
3) Gain insights on how to collaborate with citizens and use cutting –edge tools to design intuitive, user-centric digital platforms that meet evolving needs. 

 

By attending this webinar, attendees can get these questions answered...

• With Singapore’s “digital first, but not digital only approach,” how can agencies effectively personalise and streamline public service delivery across online and offline platforms?

• How can public sector leaders effectively co-create services with citizens to drive innovation and inclusivity?

• With AI-powered deepfakes and misinformation, how can agencies ensure content security and integrity?