How five GovTech agencies in ASEAN use AWS cloud services

From legal chambers in Singapore, police headquarters in the Philippines, to the census bureau in Malaysia, cloud computing and artificial intelligence (AI) are catalysts for efficiency and accessibility to public services.

Explore five ways Amazon Web Services (AWS) cloud services transform five public agencies in Southeast Asia.

Fill up the form at the bottom to see more inspiring stories of how public sector organisations across ASEAN are at the forefront of leveraging emerging technologies to transform citizen experiences!

1. Singapore’s IMDA: GPT-Legal for legal case summarisation

Using GPT-Legal launched in September 2024, Singapore’s legal professionals now take minutes – from days previously – to summarise long court judgements. GPT-Legal provides summaries of more than 15,000 unreported judgements, delivering catchwords, facts and holdings at a glance.

The generative AI tool is catered to the specific nuances of Singapore’s legal system, and helps legal professionals to navigate and summarise legal docuemnts more efficiently.

Looking beyond legal research, IMDA is considering the use of GPT-Legal's underlying technology in other sectors such as healthcare.

2. Indonesia’s immigration: No middleman for visas and passports

Indonesians can now apply and receive their Visas without making a physical trip to the embassy. Similarly, they can now schedule their appointments to receive their passports online without a middleman.

After challenges surfaced with Indonesia's temporary national data centre (PDN), the Ministry of Law and Human Rights migrated the country's immigration services to AWS to ensure continuous and reliable public service delivery.

“When the service is easy, the number of visits to Indonesia increases, therefore adding to the national income,” said Director General of Immigration, Silmy Karim.

3. Malaysia’s postal services: Leveraging innovations to improve customer experience

Malaysia's primary postal and courier service provider, Pos Malaysia Berhad, was able to reduce the time needed to provide an estimated time of arrival (ETA) of its delivery for its customers – from three to seven days to just within three hours.

Pos Malaysia shared that they were able to move 140 legacy systems to the AWS cloud without impacting the end user experience, and leverage on innovations to both reduce cost and improve overall customer experience.

4. Thailand’s digital university vision: Scaling education delivery

Thailand’s Sukhothai Thammathirat Open University (STOU) was able to support 80,000 students to take their exams at the same time regardless of where they are in the world.

The university had tapped on AWS cloud for its Infrastructure as a Service (IaaS) to store its data and host its online examination system.

AWS successfully handled the extensive examination workload by enabling 20,000 concurrent test sessions while maintaining system stability and performance.

5. Philippines National Police: Accelerating licensing processes

From four weeks to just 24 hours, the Philippines National Police (PNP) has significantly improved the efficiency of licensing processes for government and private personnel by moving to the AWS cloud and digitising its entire workflow.

Through a web-based licensing application entirely in the cloud, PNP can now pre-approve applications submitted online more efficiently, reducing processing times by 96%.