Robotics and machine learning can improve cost savings and make processes more efficient with data, according a report by Cognizant.
Finance and accounting have the most potential for impact, according to senior business leaders surveyed for the report.
Human resources, new service development and customer management are other areas of cost savings, the report says.
However, organisations should look at wider opportunities with artificial intelligence – beyond cost cutting. Data generated through automation, for instance, is of great value and can help agencies predict rather than react to rapidly changing demands.
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