GovCX Day 2026

For group registrations and enquiries, please contact s erene.lim@govinsider.asia

For sponsorship enquiries, please contact partnerships@govinsider.asia

Note: This event is only for Government & Public Sector Agencies (Federal, State & Local) and Statutory Board attendees. GovInsider reserves the right to decline registrations.

Agenda

*Please note that the agenda is subjected to changes.

08:30 - 09:00(GMT+08)

Registration

09:00 - 09:05(GMT+08)

Opening remarks by GovInsider

09:05 - 09:20(GMT+08)

Keynote: Can service design deliver on Smart Nation 2.0's inclusion promise?

09:20 - 10:05(GMT+08)

Thought leadership panel: If AI can already resolve most citizen requests, what should government be designing for next?

10:05 - 10:35(GMT+08)

Morning coffee break

10:35 - 10:50(GMT+08)

Keynote: The new public officer’s mandate beyond case resolution

10:50 - 11:35(GMT+08)

Reimagining CRM panel: What would government look like if it was designed as a single service?

11:35 - 12:20(GMT+08)

Spotlight presentations on GovCX in practice (15 mins x 3 presentations)

12:20 - 13:05(GMT+08)

Change management panel: What it takes for public officers to drive CX from where they sit

13:05 - 14:00(GMT+08)

Networking lunch

14:00 - 14:00(GMT+08)

End of event

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