Marina Bzovîi, Director, Moldova Innovation Technology Park

1) How do you use your role to ensure that technology and policy are truly inclusive?

In my role, I focus on creating a regulatory and fiscal environment that supports all innovators, whether they are early-stage entrepreneurs, global companies, or public institutions.

Inclusion, for me, means designing policies that remove barriers rather than create new ones. 

At Moldova Innovation Technology Park (MITP), we work to ensure stability, transparency, and equal access to opportunities, while constantly listening to the needs of our community.

True inclusion happens when technology reflects real people, not abstract users, families, professionals, students, and small businesses. My job is to make sure their voices shape the policies and digital tools we build.

Ultimately, our mission is to strengthen Moldova’s position as the leading regional tech hub, and to ensure that MITP remains a place where innovation is accessible to everyone. 

2) What’s a moment in your career when you saw firsthand how technology or a new policy changed a citizen’s life for the better?

One of the clearest examples is the digitalisation of Moldova’s prescription system.

Hearing doctors describe how the process became faster, safer, and more transparent, and how patients avoided long lines just to receive a piece of paper, was truly powerful.

It was a reminder that technology is not about platforms or code. It is about people whose daily lives become easier and more dignified. 

3) What was the most impactful project you worked on this year, and how did you measure its success in building trust and serving the needs of the public?

This year, two projects stood out: the Moldova Digital Summit and the MITP Awards. 

The Summit became the country’s flagship digital event, bringing together policymakers, innovators, and global tech leaders to discuss Moldova’s role in the regional innovation landscape.

Its success was measured through participation, partnerships formed, and, most importantly, the trust it generated in Moldova’s digital future. 

The MITP Awards celebrated the people behind our innovation stories: startups, creators, researchers, and companies shaping the country’s tech identity. Its impact was visible in the visibility offered to local talent and in the pride it created across the community. 

Both projects strengthened the bridge between public institutions, the private sector, and citizens - something essential for trust. 

4) What was one unexpected lesson you learned this year about designing for real people? This can be about a specific project or a broader lesson about your work.

That people don’t interact with technology as “users,” but as humans with responsibilities, emotions, and limitations. The deeper lesson was that empathy and simplicity often matter more than the sophistication of a system.

Designing for real people means creating tools that adapt to their lives, tot expecting them to adapt to the tools.

5) We hear a lot about AI. What's a practical example of how AI can be used to make government services more inclusive and trustworthy?

AI can personalise public services in a way that makes them more accessible to vulnerable groups.

For example, AI-driven assistance could guide citizens through forms, benefits, or applications in plain language, reducing frustration and the need for intermediaries.

Used responsibly, AI can help governments become more proactive, transparent, and human-centered provided we preserve critical thinking, accuracy, and ethical safeguards. 

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6) How are you preparing for the next wave of change in the public sector? What new skill, approach, or technology are you most excited to explore in the coming year?

I’m preparing by keeping my curiosity alive and staying open to whatever comes next. The next wave will require new skills: data literacy, a deeper understanding of AI, and the ability to create cross-sector bridges.

I’m especially excited about exploring how emerging technologies, like AI, cybersecurity, advanced digital identity can help Moldova build more resilient institutions and competitive companies.

Adaptability is key, and so is collaboration across sectors and borders.   

7) What advice do you have for public sector innovators who want to build a career focused on serving all citizens?

Be bold, and stay human.

Innovation in the public sector requires courage, patience, and the willingness to challenge outdated practices. But it also requires empathy, transparency, and respect.

Serve with integrity, maintain your critical thinking, build real relationships, and always remember: success is the positive impact you leave behind, not the titles you collect. 

8) Who inspires you to build a more inclusive and trustworthy public sector?

My biggest inspiration is my son. He changed my perspective completely.

I don’t look at digital transformation only through the lens of projects or KPIs anymore, but through the future we build for the next generation.

His presence constantly reminds me why inclusion, fairness, and long-term thinking matter. 

9) If you had an unlimited budget, what would your dream project be?

I would build a national digital ecosystem that integrates education, healthcare, skills development, and innovation into one inclusive platform accessible to every citizen, from children to seniors.

It would combine AI-powered learning, digital public services, talent development, and entrepreneurship support into a single system that ensures real opportunities for all. 

10) Outside tech, what excites you the most?

Art, nature, and the beauty of simple rituals. I love painting, discovering new places, and enjoying quiet mornings with my family.

These moments restore my balance and remind me of what truly matters.