Sutarsan Jaganathan, Principal Trainer for cargo clearance, Training Command of Singapore’s ICA

Sutarsan Jaganathan’s colleagues gave him full marks for being adaptable to evolving work environments that contribute to the training and learning needs of the training command of the Immigration and Checkpoints Authority (ICA), Singapore, where he works as the Principal Trainer while nominating him for the Amalgamated Union of Public Employees (AUPE) Transformation Champion’s 2025 award. 

As part of a series celebrating Singapore public sector digital transformation champions, GovInsider, in partnership with AUPE, reached out to Jaganathan to learn more about what motivates him and what advice he has for his fellow public sector employees about how they could transform themselves into champions.  

Which agency do you work for and in what capacity?  

I am a Principal Trainer for cargo clearance at the Training Command of Immigration & Checkpoints Authority. 

Can you describe what your job responsibilities are and what you do? 

I provide training to both newly recruited officers and existing officers. 

What new skills have you picked up? 

There are two areas from which I have gained new knowledge: 

Adaptive learning: By practising principles of adaptive learning, I leverage technology and data to deliver personalised learning experiences tailored to individual trainees' needs by assessing their current knowledge level. This allows for better knowledge retention and ensures no one is left behind.  

Microlearning: By practising principles of microlearning, I can break down complex topics into bite-sized lessons that are easier to understand. These lessons are usually completed within 3-10 minutes through the use of short videos, quizzes, infographics, flashcards, or interactive exercises.  

You have been nominated as a champion because you were not afraid to embrace change. Can you describe your journey? 

Changes occur rapidly in the realm of computer technology. I have witnessed the evolution from Macintosh to Microsoft systems, from analogue cameras to DSLR equipment, and from overhead projectors to smart classrooms.

Technology evolves rapidly, sometimes rendering specific tools obsolete. New platforms and software regularly supersede older versions, and what is cutting-edge today may become outdated tomorrow. 

I view change as an opportunity for growth and improvement, rather than a threat.

When new technology is introduced, I don't feel overwhelmed; instead, I see it as a tool to enhance my teaching and create more engaging lessons. More importantly, I wish to impart the necessary skills and knowledge to my officers for them to carry out their duties confidently at the checkpoints. 

Over the years, we have incorporated various technological innovations such as Augmented Reality (AR), Virtual Reality (VR), and Computer Game-Based learning to improve our training programmes.  

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For example, AR system enables trainees to visualise security features of different travel documents, while VR systems enable trainees to visualise checkpoint environments and engage in role-playing exercises, enhancing their understanding and better preparing them to manage security threats at our borders. 

This journey of change never stops. I will continue to adapt my teaching methodology and incorporate modern approaches such as hybrid learning, adaptive learning, and gamification, which have become essential in today's education landscape.  

While it is always uncomfortable to embrace change initially, I focus on progress rather than perfection.  

How have the new skills that you picked up improved your productivity? 

I use Kahoot and Mentimeter for quizzes in my lessons instead of relying on paper-based assessments. These tools provide real-time feedback on learners' understanding, allowing trainers to identify knowledge gaps.  

They also generate detailed reports on trainee performance, which helps me target more effectively.

My colleagues and I no longer need to spend hours manually going through hardcopy assessments to evaluate learners’ performance, thus improving overall productivity. 

Since we are in the age of lifelong learning, can you share what the new skills you wish to acquire in 2025? 

I plan to take courses in video editing and videography, as I believe these skills will further enhance my training delivery. 

How has the government/your organisation helped you to acquire new skill sets? 

ICA strongly encourages us to pursue learning to develop our competencies and skills. For instance, in domains like computer technology, personal development, and leadership. I also use my SkillsFuture credits to attend several courses. 

What message would you want to give to your colleagues so that that they can also upgrade themselves? 

Technology is evolving rapidly, and organisations are tapping into automation, artificial intelligence, and new software tools to improve work productivity. There are bound to be officers who will be hesitant to embrace these changes as they may not be digitally savvy.  

They need to recognise that leveraging such new tools will help to streamline or simplify work processes, thus increasing efficiency and saving time. Once they understand the benefits, they may be more open to adopting them. 

My message to them would be “never stop learning to manage challenges effectively and efficiently.”  

Do you have a motivational quote that you believe strongly in? 

We should view ourselves as a small speedboat, not a large tanker. When we recognise that change is approaching, we must swiftly learn the necessary new skills and move ahead. A speedboat can navigate much more quickly than a tanker. 

How comfortable are you with integrating new technologies into your daily work? 

I am generally comfortable with adopting new technologies. I choose digital tools or software that align with my learning objectives. I also attend regular webinars and prefer to start small, rather than overhauling everything at once. 

What motivated you to learn skills outside of your comfort zone and why would you recommend others to upskill and upgrade? 

I am motivated by the desire to become a better version of myself, and I believe that the more a skill aligns with my needs, the more likely I am to stay engaged. 

As technology and industry rapidly evolve, upskilling helps us stay ahead and remain competitive in our field. 

How did you feel about being selected as an AUPE Transformation Champion? 

I am truly humbled to receive this award and deeply appreciative of the recognition. This motivates me to keep growing, learning, and contributing to the success of my organisation’s goals. A heartfelt thank you to AUPE for this amazing honour.