AWS Summit ASEAN

Looking to kickstart your organisation’s developer transformation? With a combination of culture, community, processes and tools, learn how the Government Technology Agency (GovTech) of Singapore has fostered a positive developer centric environment in the government. In this session, discover how GovTech has built modern powerful applications to deliver high social impact and transform citizen lives in Singapore. Hear from Hunter Nield, Distinguished Engineer at GovTech, on how the Singapore Government embarked on this journey and learnt important lessons along the way.

Cognizant has been at the forefront in helping clients reimagine and transform their businesses. Clients continue to accelerate their innovation with the spectrum of game-changing technologies available to stay competitive, drive efficiency and forge new customer value streams. Explore where businesses are headed as the pandemic has rewritten the digital landscape. In this session, we will focus on what's next for our clients and the challenges they foresee. Learn about client transformation journeys and hear about their experience working with Cognizant on AWS technology.

Organisations are adopting the cloud to accelerate innovation and drive new value for their customers. But for many, balancing complex regulatory controls requires a slow-down or limited use of cloud services. In this session, we will address innovation complexities that may arise in navigating regulatory environments. Hear about how AWS enables public sector teams and vendors to accelerate innovation at speed, through the use of cloud innovation sandboxes and shared services.

What does a day in the life of a customer service agent look like? On a typical day, agents communicate with end-users using various channels. In high volume situations, timeliness and quality of replies may be impacted, affecting customer satisfaction. In this session, hear how Axrail, AWS Advanced Consulting Partner tackles this, by automating the repetitive task of replying common queries. Learn about how this solution enables the automatic classification of emails into relevant intents, creates responses from pre-defined templates, and provides intelligent search capabilitities, thereby significantly improving agent productivity.

As businesses continue to navigate their cloud journeys and move from migration and optimisation to cloud-native application development, a new approach to security in the cloud is needed. Security teams have visibility into information about resources in their cloud environment, but this view lacks the application context. The result? Developers do not receive actionable information to fix these security risks during run time. But there's a better way. In this session, learn from Trend Micro on how your organisation can bridge the gap between developers and security teams, so that the right security information gets to the right team, at the right time, in the right place

Amazon Connect is changing the way Contact Center operations can harness the cloud to drive increased efficiency. In this session, hear how NCS used Amazon Connect to improve Contact Center services for their customers. Learn how to manage these contact centers at scale in a reproducible, consistent manner that allows Contact Center administrators manage their infrastructure with confidence. Discover how infrastructure as code can help customers integrate a plethora of AWS services in their Contact Centre to enhance performance and capability.

Smart cities are resilient cities. To support the ever-evolving requirements of citizens and city infrastructure, your smart city solution needs a strong foundation. In this session, learn how to build a complete solution from data ingestion to insight visualisation, combining AWS Hybrid Cloud and IoT services to unlock data from the most rugged of places. Discover how to leverage AWS cloud native services, ingest data with AWS IoT services, model your environment digital twins to drive higher situational awareness, and integrate advanced AWS AI capabilities to further enhance your citizen services.

Provisioning machine learning (ML) tools and software that your data scientists need can be expensive, time-consuming and difficult to maintain. With Amazon AppStream2.0, data scientists can access the ML environment easily at a low cost, by streaming applications or virtual desktops from any device. Using Amazon FSx or Amazon S3, they can also access and share datasets securely, enabling them to collaborate confidently while knowing they can give the right access of the right data to the right people. In this session, hear from Clarence Ng, Data Engineer at Experimental Systems Technology Lab (ESTL) on how Minisitry of Education (MOE) Singapore successfully provisioned ML tools and software to their data scientists.