GovInsider Live MY.AI Day

Malaysia is undergoing a critical digital transformation, with the public sector at the forefront of efforts to deliver smarter, faster, and more inclusive services. The framework for true economic impact via AI has been set – with an ambitious and vigorous pace set at the national level.  

 

The government has set ambitious goals—targeting a 25.5% contribution from the digital economy to national GDP by 2025 and creating half a million high-value digital jobs through emerging technologies such as AI. Initiatives like AI at Work 2.0 are already driving this shift, reshaping service delivery and modernising how the government operates. 

 

To sustain this momentum, key areas of focus include AI integration, data interoperability, and digital accessibility—all essential for building a modern, citizen-centric government.  

 

However, the civil service must also navigate the challenge of transitioning to a digital-first environment. This requires a fundamental shift in mindset, along with investment in digital capabilities and future-ready skills. Meeting these challenges is crucial to fulfilling citizens’ growing expectations for seamless, efficient, and inclusive public services. 

 

GovInsider Live MY AI 2025, with content input from the Malaysia National AI Office (NAIO), will spotlight how government agencies and state-linked companies are harnessing innovation to better serve the rakyat. Cutting edge AI technology in the public Sector will lead to personalised services and enhanced communication as well as streamlined operations, the event will showcase tangible progress and future possibilities. Through sessions on AI, citizen engagement, and digital experience design, it will provide a dynamic platform for policymakers and public sector leaders to exchange ideas, drive reform, and shape the next generation of public service delivery. 

 

Key Takeaways: 

• From Pilots to Transformation: AI in Government 
  See how Malaysia is moving beyond experimentation, with AI streamlining operations, automating services, and delivering faster, more citizen-centric experiences. 

• Building Strong Foundations for a Digital Nation 
  Understand why robust infrastructure, interoperable systems, and a digitally skilled, agile civil service are essential to achieving Malaysia’s digital economy ambitions. 

• Trust, Talent, and Sovereignty as Enablers of Success 
  Explore how responsible AI, cybersecurity, and sovereign capabilities safeguard resilience, while future-ready talent and inclusive service design ensure innovation benefits all Malaysians. 

 

Key Profiles Who Should Attend: 

1. Digital Policy Leader – Leading the design and implementation of national digital, data, and AI policies to drive inclusive, ethical, and sustainable innovation.

2. Citizen-Centric Innovator – Leading the transformation of public services through human-centred design, seamless digital interfaces, and personalised citizen experiences.

3. Future-Ready Civil Servant – Leading workforce transformation by championing digital skills, agile mindsets, and organisational change across the civil service. 

4. System Builders - Leading the development of AI systems, digital infrastructure and cyber security