Public Sector Agentic AI Deployment and Governance​

More and more organisations are now turning their attention to agentic AI—systems that can act autonomously and collaboratively—seeing its potential to transform governance and citizen engagement.​

​

Meanwhile, digital humans offer a new interface for public services—combining conversational AI with human-like presence to provide always-on, empathetic, and efficient citizen interactions across digital platforms.​

​

Hosted by GovInsider in support of IMDA Accreditation & Spark programme, this webinar will explore how emerging agentic AI technologies are shaping the future of public service delivery and citizen engagement. Attendees will gain valuable insights into the use of digital humans in frontline roles, protecting identities in AI systems, and the ethical and technical dimensions of autonomous decision-making. With a focus on governance, accountability, and responsible innovation, the session is tailored for transformation leaders, digital strategists, and policymakers navigating the next frontier of AI in government.​

Key takeaways:

• Understand the capabilities and implications of agentic AI and digital humans in public service, including how they can enhance citizen engagement and operational efficiency.​

• Learn about emerging risks, identity protection strategies, and accountability frameworks for autonomous AI systems in the public sector.​

• Apply best practices in integrating agentic technologies responsibly, co-developing governance models, and building internal readiness to pilot or scale AI-driven initiatives.​

 

By attending the webinar, attendees can get these questions answered...​
 

• How can digital humans and virtual assistants be effectively deployed in the public sector to enhance citizen interaction and service delivery?​

• What ethical and legal considerations arise when AI systems make decisions autonomously, and who is held accountable?​

• What governance structures and regulatory frameworks are needed to ensure responsible use of agentic AI in the public sector?​

• How can public agencies build AI literacy and prepare their teams to collaborate with, rather than be replaced by, autonomous systems?​