Shaping A Trusted and Resilient AI-Enabled Public Sector in Malaysia

AI is transforming Malaysia's public sector, enabling smarter decision-making, better service delivery, and greater operational efficiency. Initiatives like AI at Work 2.0 and Public Sector AI Adaptation Guidelines are equipping civil servants with advanced tools and setting national standards for responsible AI adoption. As AI becomes central to government operations, trust, transparency, and secure digital foundations are more important than ever.

Emerging technologies, including quantum computing, will further influence AI, cybersecurity, and data governance. Addressing these developments now ensures Malaysia stays competitive, safeguards sensitive information, and prepares the workforce for future high-tech opportunities.

 

Despite AI’s potential, agencies face challenges such as fragmented IT systems, complex data governance, cybersecurity risks, and regulatory compliance, all while ensuring ethical and accountable AI operations.

 

This exclusive roundtable brings together senior public sector leaders to discuss strategies for embedding ethical AI, strengthening governance, and unifying oversight. Participants will explore ways to safeguard data, enhance cybersecurity, and build resilient AI-enabled operations, preparing Malaysia’s public sector for a trusted, innovative, and future-ready digital transformation.

 

Key Takeaways

• AI is reshaping Malaysia’s public sector, enabling smarter decision-making, better service delivery, and greater operational efficiency through initiatives like AI at Work 2.0 and national guidelines.

• Ensuring ethical use, data security, transparency, and regulatory compliance is critical to  maintaining public confidence in AI-enabled operations

• Senior leaders are unifying oversight, strengthening AI governance, and building resilient, future-ready public sector operations.