In a rapidly changing landscape, the public sector faces significant challenges that demand innovative solutions—adapting to new technologies and addressing evolving citizen expectations. This panel session will explore the future of service delivery, focusing on emerging technologies to create a responsive and effective government, such as real-time services, anticipatory government, and personalisation.

Speakers at this panel include:

• Vannapha Phommathansy, Deputy Director General, Digital Government Center, Ministry of Technology and Communications of Laos
• Daniel Oscar Baskoro, Senior Advisor, Smart City Nusantara, Nusantara Capital Authority, Indonesia
• Georgina Rae C. Cababa, Head, Omic Technologies for Health Program, Research & Development Management Division, Philippine Council for Health Research and Development, Department of Science and Technology, Philippines
• Lee Chen Ee, Group Director, Innovation and Transformation, SingHealth, Singapore

Moderator: Daniel Wright, Head of Public Sector, Qualtrics

To register for Festival of Innovation 2026, click here.