Generative artificial intelligence (GenAI) is already helping the public sector improve productivity and service quality. This panel will explore how GenAI can further enhance employee engagement by achieving personalisation on a large scale, speeding up training, and enhancing employee development initiatives.

Speakers at this panel include:

• Patrick Lau Wei Peng, Assistant CEO (Enterprise Technology Group), Chief Digital Strategy Officer, Civil Service College, Singapore

• Yuen Sai Kuan, Deputy Chief Executive, VITAL, Singapore

• Tan Shui-Min, Chief Information Technology Officer, National University of Singapore

• Varun Thamba, Regional Head of Business AI, APAC, SAP

Moderator: Dr. Diana Jayasauri, Head, Organisational Change Management, Air Selangor, Malaysia; Multi-Industry Prosci® Change Management Practitioner

To register for Festival of Innovation 2026, click here.