Opening Panel: Co-Creating the Social Contract: Where Public Service Talent meets Citizen Impact

Moving forward, the most critical future-ready skill isn’t just knowing how to use technology – but using it to deliver better citizen outcomes. This panel bridges the gap between workforce development and public impact, examining how upskilling adaptive leadership, systems thinking, and behavioral design empowers officers to dismantle invisible barriers. 

 

Moderator: 
Shawn Ten, Obama Leader, Obama Leaders Asia Pacific Program, Singapore 

  

Panellists:  

- Hefen Wong, Director, Customer Systems and Experience, Work Pass Division, Ministry of Manpower (MOM), Singapore 

- Peck Kem Low, Chief HR Officer and Advisor (Workforce Development), Public Service Division (PSD), Singapore 

- Liew Qiang Hsiu Thomas, Deputy Director, Learning & Organisation Development, Centre for Healthcare Innovation (CHI), NHG Health, Singapore 

- Sanjeev Kumar Tiwari, General Secretary, Amalgamated Union of Public Employees, Singapore 

- Sam Majid, Head of AI Office, National AI Office, Malaysia

 

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